Credufy Voice user manual

A plain-English guide to using Credufy Voice from the dashboard — no code required. If you are integrating the API or SDK, see the developer guide instead.

Getting started

Create an account with your email address, verify it, and you land on your dashboard. Every new account starts on the Free plan with 100 included minutes, so you can try everything before paying for anything.

  • Sign up at /register with your work email.
  • Confirm your email address from the link we send you.
  • Your dashboard shows usage, agents, and Voice Studio from day one.

Your first agent

An agent is a configured voice assistant — a language, a voice, and a personality. From the dashboard, go to Agents, click "New agent", choose a language and a voice, and give it a short system prompt describing how it should behave. Your agent is ready to test immediately in the built-in call preview.

Voice Studio

Voice Studio turns written text into downloadable audio without touching an API. It is built for marketers, teachers, and anyone who needs a voiceover without hiring a developer.

  • Open Voice Studio from the dashboard sidebar.
  • Paste or write your script into the text box.
  • Choose a voice — a stock voice, or one you have cloned yourself.
  • Click Generate, then preview and download the MP3.
Note: Every generation uses minutes from your plan, the same pool your voice agents draw from.

Voice cloning

Voice cloning creates a synthetic version of a specific voice from a short recording, so you can use that voice in Voice Studio or in an agent.

  • Go to Voice Studio → Clone a voice.
  • Record or upload at least 10 seconds of clear speech.
  • Read and confirm the on-screen consent statement — this is required before any clone is created.
  • Wait a few minutes while the clone processes, then find it in your voice picker.
Note: You must have the legal right to clone a voice — your own, or someone else's with their explicit, recorded consent. Cloning a voice to impersonate someone without consent violates our Acceptable Use Policy and may be illegal.

The number of voices you can clone depends on your plan. If you reach your limit, you can purchase an additional clone slot from the Billing page or upgrade your plan.

Agents

Agents are what your customers actually talk to — over a phone line, a website widget, or an app integration, depending on how your team has connected Credufy Voice.

  • Edit an agent's voice, language, or prompt any time — changes apply to new sessions immediately.
  • Test an agent from the dashboard before sharing it anywhere.
  • Duplicate an agent to try a different voice or prompt without losing your original.

Understanding your usage

Your dashboard's Usage page shows minutes consumed this billing period, broken down by agent and by Voice Studio generations. Minutes reset at the start of each billing cycle and do not roll over.

Note: You will get an email warning when you cross 80% of your plan's included minutes, so there are no surprise overages.

Billing

Credufy Voice bills in Naira via Paystack or in US dollars via Stripe — pick whichever suits your business when you subscribe. You can change plans, update your payment method, or cancel at any time from the Billing page.

  • Upgrading takes effect immediately and your new limits apply right away.
  • Downgrading takes effect at the start of your next billing cycle.
  • Invoices and receipts are available for download from the Billing page at any time.

Troubleshooting

My agent sounds delayed or robotic

Check your internet connection first — voice quality depends heavily on a stable connection between the caller and our servers. If the problem persists across different networks, contact support with the agent name and approximate time of the call.

My clone sounds like the source recording, not natural speech

Clone quality depends on the quality of the source recording — aim for a quiet room, a single speaker, and no background music. Re-recording usually resolves this.

I ran out of minutes mid-month

Upgrade your plan from the Billing page — the extra minutes apply immediately, with no gap in service.

Getting help

If this manual does not cover your question, reach out and a real person will answer.

  • Email hello@credufy.com for account or billing questions.
  • See the developer guide if you are integrating the API or SDK.